FAQ

This page answers the most frequently asked questions about using iContentForge. If you don't find your answer here, please contact our support team.

Content Generation & Articles

Why did my article generation fail?

Article generation can fail for several reasons. First, check the article's status in your project dashboard; it will be marked as "error". Common causes include:

• Insufficient Quota: Your plan's monthly article generation quota may be exhausted.
• Keyword Issues: The target keyword might be too broad, ambiguous, or contain unsupported characters.
• AI Service Interruption: Rarely, there might be a temporary issue with our underlying AI provider.

My article was published but isn't visible on my site. Why?

If the article status in iContentForge is "published" but it's not live on your website, the issue is typically with your CMS or its cache.

1. Check CMS Drafts: Log into your WordPress, Ghost, or other CMS directly. The article might be saved as a "draft" or "pending review" instead of being published.
2. Clear Cache: Clear any caching plugins (e.g., W3 Total Cache, WP Rocket) or server-level cache (e.g., Varnish, Cloudflare). Purge your CDN cache if applicable.
3. Verify Permalinks: In WordPress, try visiting Settings > Permalinks and simply clicking "Save Changes" to refresh the rewrite rules.

How do I delete a Project?

To permanently delete a Project and all its associated data (keywords, articles, settings):

1. Go to your Projects dashboard.
2. Click on the three-dot menu (...) next to the Project you wish to delete.
3. Select "Delete Project".
4. You will be asked to confirm by typing the Project's name.

CMS & Publishing

I'm getting a 401 or 403 error when connecting my CMS.

These are authentication errors. They mean the credentials or API key you provided to iContentForge were rejected by your CMS.

• WordPress: Ensure you are using a valid Application Password (created under User Profile), not your regular login password. The WordPress site URL must be correct and accessible.
• Ghost, Contentful, Sanity, etc.: Double-check that the API key has the correct permissions (typically Administrator or Content read/write access). Keys may have expired or been revoked.
• Generic Webhook: Verify the endpoint URL and any custom headers are exactly as required by your receiving service.

How do I switch my Project to a different CMS platform?

You can change the CMS destination at any time.

1. Inside your Project, go to Settings > CMS Connection.
2. Click "Disconnect" on your current CMS.
3. Select your new CMS from the list (e.g., from WordPress to Ghost).
4. Enter the new connection details (URL and API key).
5. Test the connection. Future articles generated in this Project will be sent to the new CMS.

The Drip Feed isn't publishing articles. What's wrong?

The Drip Feed automatically publishes "ready" articles approximately every 5 minutes. If it's not working:

• Ensure you have "Enable Drip Feed" toggled ON in your Project's Publish Settings.
• Check that you have articles with a status of "ready". The Drip Feed only acts on articles in this state.
• Verify your CMS connection is still active and working (use the "Test Connection" button).

Account, Billing & Quota

What happens when I run out of my monthly article quota?

Once you exhaust your plan's monthly generation quota, you will be unable to generate new articles until the next billing cycle reset or until you upgrade your plan.

• The "Generate Articles" button will be disabled.
• You will see a notification in your dashboard indicating the quota limit has been reached.
• Articles already in "queued" or "generating" status will complete, but no new ones can be started.

I was a Beta user. Do I have any special benefits?

Yes, all users who participated in our Beta program have been grandfathered into special plan features as a thank you for their early support. The exact benefits vary but often include permanent discounts or increased quotas on your specific plan. You can see your active plan details in Settings > Billing.

Features & Tools

Why is my Silo Radar showing a blank/empty screen?

The Silo Radar visualizes your project's internal link structure based on generated articles. It will be blank if:

• You have not yet generated any articles for the project.
• The generated articles do not yet contain enough internal linking data for the tool to map. Generate a few more articles to see the structure emerge.
• There may be a temporary loading issue. Try refreshing the page.

The exported CSV file has garbled characters (e.g., in Excel).

This is typically an encoding issue when opening the file in Excel, especially if your content contains special or non-Latin characters. Solution: Do not double-click the CSV. Instead:

1. Open Excel to a blank workbook.
2. Go to the Data tab.
3. Select "Get Data > From File > From Text/CSV".
4. Choose the exported file.
5. In the preview window, set File Origin to 65001: Unicode (UTF-8).
6. Click Load. The text should now display correctly.

Where is my XML Sitemap?

iContentForge automatically generates an XML sitemap for each active Project. You can find it at the following public URL: https://app.icontentforge.com/api/public/sitemap/[your-project-id]

You can submit this URL directly to Google Search Console or link to it from your website's robots.txt file.

Support

How do I contact support?

We offer support primarily via email.

1. For general inquiries: Contact us at support@icontentforge.com.
2. From within the app: Click the Help (?) icon in the bottom-left corner of your dashboard and select "Contact Support". This method automatically includes helpful context about your account.

Please provide as much detail as possible, including your account email, Project name, and steps to reproduce the issue.

Where can I find the latest updates or feature announcements?

We announce all major updates, new CMS connectors, and feature releases via:

• In-app Announcements: Notifications will appear in your dashboard.
• Email Newsletter: Sent to all registered users.
• Our Documentation: The Changelog section is updated with every significant release.

Next Steps

• Learn more about connecting your specific platform in CMS Integrations.
• Understand your publishing options in Publish Settings & Drip Feed.
• Review detailed steps for managing your account in Billing & Subscription.